NovusCMS Launches New Support Portal

Leveraging the power of open source, Trellis Desk, NovusCMS launched a new support center on December 21.  This support center is the keystone of a major overhaul of the NovusCMS technical support system.  The overhaul began in August when NovusCMS hired several new support representatives with the goal of providing a dramatically improved level of customer assistance. The critical benefits of the new system include:

  • The ability to track support issues and responses by customer and/or technician. We can monitor our performance and create an atmosphere of continual improvement.
  • Customers can search through FAQs, the Knowledge Base articles, and other customer's cases to find the answers they need.
  • Technicians can keep a transcript of your issue as well as their interactions with the customer.  This way, if an issue is escalated to a new technician, they'll have the complete case history at their fingertips. 

Click Support to paruse the new system!